Shipping policy
Where We Ship
We currently ship to Australia and New Zealand.
Processing Time
All orders are processed within 1-3 business days after payment confirmation. You will receive a confirmation email with your tracking number once your order has been dispatched.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Australia | 6-10 business days |
| New Zealand | 6-10 business days |
Please note these are estimates and may vary depending on customs clearance and local postal delays.
Free Shipping
We offer free shipping on all orders to Australia and New Zealand — no minimum order required, no hidden fees. The price you see is the price you pay.
Order Tracking
Once your order has been dispatched, you will receive an email with a tracking number. You can use this number to track your order online. Please allow 3-5 business days for tracking information to update after dispatch.
Customs & Duties
Orders shipped to Australia and New Zealand may be subject to customs duties and taxes imposed by local authorities. These charges are the responsibility of the customer. We are not responsible for any delays caused by customs clearance.
Lost or Delayed Orders
If your order has not arrived within 15 business days of your dispatch confirmation email, please contact us and we will investigate immediately.
Incorrect Address
Please ensure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@soothau.com — we will do our best to update it before dispatch.
Contact Us
Email: contact@trysooth.io